Why don’t you offer free shipping?
Our shipping rates are calculated directly from the Postal Service based on your package’s weight and the distance of delivering it. We have maintained the lowest possible prices for our products and continue to lower our prices whenever we can, but rather than subsidising the cost of the shipping within our product pricing and offering free or reduced shipping rates, we opt for a more transparent pricing system.
How long do processing and shipping take?
Generally packages leave our facility within 1 working day; occasionally we may be a little behind due to a holiday or order rush. From start to finish your order is processed, filled, and shipped by human beings! For the highest quality and freshness, all of our products are hand-poured and filled to order, rather than pre-bagged. We pride ourselves on this personal touch to ensure every package is perfect. For additional information regarding our shipping policies please visit our shipping & Returns.
What countries do you ship to?
We ship to worldwide!
How long will it take to receive my order?
All the delivery times listed below are estimates and some times delivery might take a bit longer than initially anticipated.
Europe : 5-10 working days.
Asia : 10-20 working days
USA : 10-12 working days
Canada : 15-25 working days
Can I add to my order after it’s placed?
Yes, We will be more than happy to add more products to your initial order.
My order has not shipped yet, can I cancel it?
Because we process your order as quickly as possible, please let us know by 3pm the next day after you placed your order. Requests for order cancellations received after this time will not be accepted.
Are all your products organic?
We strive to sell organic products whenever possible. If a product is not organic, it is cultivated without chemicals, or wild harvested. You may always request a certificate of analysis, organic certificate, and kosher certificate.
Can I return a product? What if I received the wrong item or my order was damaged?
Our guarantee to you is that if for ANY reason you wish to return the products that you have received, you may send them back to us postmarked within 30 days from the invoice date. If you have received the wrong item or damage occurs, please contact us at +30 6979700331 or email us at firstname.lastname@example.org.. For additional information please visit our shipping & returns page.
Where is my tracking information?
Most orders take up to 1 business day to leave our facility after being hand-poured, scooped, and packaged with care. Rest assured, we will automatically send you an email with your tracking details and an estimated arrival date! If you have any questions about the status of your order, don’t hesitate to contact us by sending us an email or calling us.
Why does it take so long for an item to come back in stock?
We prefer to let our shelves sit empty rather than sell our customers inferior stock. While it would be easy to purchase lesser quality botanicals, we are committed to bringing you only the best. Our growers are regularly impacted by unpredictability due to weather, crop success, and even international crises including conflict. When items do arrive at our facility, they are subject to our rigorous quality control process in order to make sure we only provide the best herbal products to our customers.