Payment information

What types of payment do you accept?

We accept Paypal and the following cards:

• Visa
• Mastercard
• Maestro
• American Express
• Diners
• Masterpass

Order information

What does my order status mean?
With every automatic change to the order status, you will be notified via e-mail. If the below information does not answer your question, please contact us and we can give you a further explanation.

Payment Declined/Failed:
Something has gone wrong, please try placing your order again or contact us.

Awaiting Shipping: 
Your order has been received successfully and is ready to be packed in our warehouse.

Shipped: 
Your order has been sent out.

Awaiting Return:
You have logged this item as returned, we will contact you when we receive it.

Order Cancelled: 
Your order has been cancelled either because you have requested it to be or because a replacement order has been submitted. (This status sometimes appears when all or part of your order has been refunded.)

Refunded: 
Your order has been refunded in full.

Can I change my address on an order?
You can change the delivery address before an order is despatched by going into your account and editing your address. Once you have done so, please also notify us by email about this change in order to make sure that our database has been successfully updated with your new details.

Please note we will send your order out to the exact delivery address given, once it leaves our warehouse we cannot make any changes to the address so please make sure it is correct and complete.

Can I change my order before it is despatched?
Yes, you can!  Please contact us immediately to let us you about the potential changes you would like to make to your order.

Can I cancel my order?
Yes, you can! Please let us know immediately before your order is despatched and we will be happy to cancel and issue you with a full refund.