Terms of use

Please read this section carefully as it contains the legal terms and conditions that you agree to when you use this site.

This site is operated by

YouHerbIt

Ipirou 15-17

Patras,26223

Greece

VAT I.D : 113248612

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use the YouHerbIt Online Store. The below terms and conditions (“the Conditions”) and the Terms of Use apply to your use of this YouHerbIt Online Store and to any purchases you make through the YouHerbIt Online Store.

In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and YouHerbIt, whose registered office is at Ipirou 15-17,26223,Greece. Please address any complaints, queries or correspondence regarding these conditions or YouHerbIt Online Store, to the contacts as listed in our contact us page.

You may only purchase products available for sale and which appear on the YouHerbIt Online Store, for personal use, either by yourself or by your intended recipient(s) of the products. YouHerbIt reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by YouHerbIt.

Details of the products available for purchase (including their price) are set out on YouHerbIt Online Store. YouHerbIt takes all reasonable care to ensure that all details, descriptions and prices of products appearing on YouHerbIt online store are correct at the time when the relevant information is placed onto YouHerbIt  online store. Although every effort is made to keep YouHerbIt Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process. Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.

YouHerbIt  will E-mail you to confirm your product order has been received.

YouHerbIt will E-mail you again to confirm that the products you have ordered are being shipped to you.

We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and YouHerbIt only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.

YouHerbIt may refuse or be unable to process your order if:

The product you ordered is discontinued or no longer available,

Your credit card does not give authorisation for the payment of the purchase price,

You do not meet the eligibility to order criteria set out above.

Cancelling the Contract and Returns:

1) Order Cancellation

You may change your mind and cancel your order within THIRTY (30) working days after the day you receive your goods.  If you choose to cancel your order we will refund:

The full purchase price

Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition.  YouHerbIt will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.

2) Damaged or Faulty Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. When returning damaged, faulty or incorrect orders we will refund:

Full Purchase Price

Delivery Charges (the cost for initial delivery to you)

Return Charges (the cost for returning goods to us) upon the production of a receipt.

When exchanging damaged, faulty or incorrect orders we will:

Dispatch replacement items to you free of charge

Refund return charges (the cost for returning goods to us) upon production of a receipt.

3) How to Return Your Goods

In order to return the item, package it up & enclose details of the purchase:

Order no

List of goods to return

Reason for Return

Name

Address

For our postal address please visit the Contact Us page.

Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance.